Airbnb allows for a Host to choose from 5 different cancellation policies. In the Distribution section of ResOnline a default cancellation policy can be set.

Cancellation Policies

Flexible: For a full refund of accommodation fees, cancellation must be made a full 24 hours prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time. If the guest cancels less than 24 hours before check-in, the first night is non-refundable. If the guest arrives and decides to leave early, the accommodation fees for the nights not spent 24 hours after the official cancellation are fully refunded.

Moderate: For a full refund of accommodation fees, cancellation must be made five full days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by the previous Sunday before check in time. If the guest cancels less than 5 days in advance, the first night is non-refundable but 50% of the accommodation fees for remaining nights will be refunded. If the guest arrives and decides to leave early, 50% of the accommodation fees for the nights not spent 24 hours after the cancellation occurs are refunded

Strict (Grace Period): For a 50% refund of accommodation fees, cancellation must be made seven full days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time. If the guest cancels less than 7 days in advance, the nights not spent are not refunded. If the guest arrives and decides to leave early, the nights not spent are not refunded.

Super Strict 30 Days: For a 50% refund of accommodation fees, cancellation must be made 30 full days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in.

Super Strict 60 Days: For a 50% refund of accommodation fees, cancellation must be made 60 full days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in.

Note: Airbnb charges a 3% fee to the host/property, with exception to Super Strict cancellation policies.


Channel OverrideĀ 

There is also a function that allows for a Channel Override. This will let you override the default cancellation policy and allow you to choose a specific policy for a certain room type. Currently this is only available for Airbnb, we are looking at expanding this feature in future (Click here for further details).