Deactivation process

Section A


Access the channel account and close this done (advise the channel this is no longer an active property). 

Once they have confirmed closure you can deactivate Channels in ResOnline- 


Should there be a delay with closing the Channel Accounts - please see section B

To Deactivate channels on the ResOnline side - Access ResOnline --> Distribution Click on each channel account and click deactivate connection - there is no need to click Save changes


You will see this reminder:


Warning: You are deactivating Booking.com which means that ResOnline will no longer update your Booking.com packages nor it will process Booking.com bookings. Current inventory set on the channel extranet will remain untouched. It will be your responsibility to login into the Booking.com extranet to update the inventory using their system.



Section B

Should the Channel Account be delayed in canceling/closing the account on the channel side, you will be required to push through a stop sell for that channel as a safety net (this is not foolproof and not recommend for long periods of time).



Access ResOnline console and go to Yearly Deals


Pick up each rate plan from the first drop down box 


Select the Website required from the second drop down box You have now accessed Channel Overrides section - only Stop sells and rates can be amended/set here


Click on the Stop Sell tab and highlight entire 720 Calendar


Turn Stop Sell on in top Right hand corner


Save changes


Send an update to the Channel required to push the stop sells through. On the ResOnline side - Access ResOnline --> Distribution 


Click on each channel account and click Fetch rooms - this will send a quick update to the channel updating their current inventory with the stop sell change


Save Changes


To Deactivate channels on the ResOnline side - Access ResOnline --> Distribution Click on each channel account and click deactivate connection - there is no need to click Save changes

*** Now contact ResOnline support via email - [email protected] - and Advise the property Name and ResOnline AP (property) ID number.Request deactivation and confirm that the channel accounts have been deactivated.


Support will reply with confirmation of deactivation and the property will be removed from ALL group accounts 


Should properties come back into the group rental pool they can be reactivated. There is no need to reload with a fresh console.