Why is ResOnline adjusting the fees?
ResOnline is adjusting the fees to align our pricing more closely to the costs associated with our quality offering. We still offer the best value for money on the market.


When does the fee adjustment come into effect?
1 October 2018

What if I have already paid up past the new fee effective date?
The new fees only applies to invoices issued after 1 October 2018.

Will the fee adjustment apply to all pricing models?
The fee adjustment applies to all current ResOnline fixed and percentage models (including min fee pricing).

Will the fee adjustment apply to all the properties I manage?
This fee adjustment applies to all individual properties, excluding group accounts.

Do I need to do anything to change my payment or Direct Debit?
If you use direct debit or credit card, the new amount will be automatically updated. If you make regular payments to ResOnline, you will need to adjust accordingly.

Can I change my method of payment?
Yes, please contact accounts@resonline.com.

I’d like to discuss further, who do I contact?
If you have a question in relation to your fee increase, please contact us via  support@resonline.com