FAQs

That thing ^^

Reasons for PCI Compliance
Due to Payment Card Industry Data Security Standards, Resonline are unable to store guest's credit card details 7 days from the guest's original c...
Wed, 7 Feb, 2018 at 3:32 PM
Increasing Revenue on OTA and Your Website
Hello from Resonline Support, Are you interested in a couple new ways to Increase your Revenue? Please continue reading below. Increasing rev...
Wed, 13 Jun, 2018 at 4:48 PM
Agoda extra adult setup
Agoda reads extra adults slightly differently to other channels. They read and accept either full occupancy or max plus 1 bed. This Twi...
Wed, 13 Jun, 2018 at 4:48 PM
Getting Full Desktop Version on mobile platform
Resonline has a mobile responsive site version for Mobile Platforms. However, should you require the Full Desktop Version please follow the below step...
Wed, 13 Jun, 2018 at 4:48 PM
Connecting Airbnb to Resonline
The below guide has been created as a resource to demonstrate how you can sync your Airbnb calendar with Resonline. This guide can also be view...
Wed, 13 Jun, 2018 at 4:48 PM
Special setup and Bulk Update
The best way is the following - Setup a bulk update of 10% off in June (on the three night min plan) and then a Special of additional 5% for yo...
Wed, 13 Jun, 2018 at 4:48 PM
How to apply Stopsells and Rate changes
Please find instructions below: Applying stop sells on the 1-night rate plan to allow only 2 night min stay Go to Yearly Deals  Select the 1 n...
Mon, 20 Mar, 2017 at 10:21 AM
Getting Credit Card Details
As a refresher we have added the instructions below for you: From Home Page go to Reports Using the Booking List click the red dots to clear fields not...
Mon, 20 Mar, 2017 at 10:50 AM
Your Website only rate plan set up - with fluctuating minimum nights
Please find the below steps (with screenshots) of set up of the new separate rate plan for Your Website and the daily/weekly management steps for this rate ...
Wed, 14 Jun, 2017 at 4:22 PM
Setting Year Round Defaults
Setting Year Round defaults Log in to Room Manager Access online distribution (orange button – Resonline) Go to Rooms and Rates from Home Page Clic...
Mon, 4 Dec, 2017 at 11:29 AM