Airbnb is updating their guest and host reliability standards to continue to foster a foundation of trust within their community. They are expanding their guest reliability standards to include new criteria in the following areas:
● Unauthorized late checkouts
● Disregard of check-in time periods
● Unauthorized pets (excluding any assistance animals)
● Interference or removal of approved security devices
● Lack of respect for your house rules that reflect Airbnb’s policies
Between now and the end of the year, Airbnb is going to invest in improvements to their systems and processes to help make progress toward ensuring consistent enforcement, quicker response times, and more overall accountability with their guest community.
Airbnb has also identified a few signals that point to good hosting on their platform, which includes:
● Accuracy of listing descriptions and photos
● Dependability as a host
● Host responsiveness
● High star ratings
● Hosts that uphold Airbnb’s community standards
In the same way that Airbnb will be removing guests to help protect the Airbnb community, they will also be suspending or removing listings that show a consistent pattern of serious issues or that regularly received low review ratings and failed to meet guest expectations. In most cases, hosts with impacted listings have already been notified. Please visit your Performance Hub on Airbnb for more info.
Airbnb has built an appeals process to help address any concerns. To learn more about submitting an appeal, please visit Airbnb’s Help Center. To stay up-to-date on Airbnb’s responses to host feedback, please review their Leadership Updates and provide feedback within their Community Center.