I'm already listed with VRBO, do I still need to load the minimum content in ResOnline in order to connect?

Yes, you are required to load the minimum content in your ResOnline console in order to connect. To check your VRBO compliance for the minimum content requirements, please click on ResOnline Distribution > Edit/ add listing (new listings ) or under the VRBO compliance tab (existing connections)

Can I just import rates and availability from ResOnline to my VRBO listings?

No,  VRBO takes all content, inventory, and pricing from ResOnline. For more information click here.

Note: After you are integrated, ResOnline becomes the system of record for rates, calendars, listing content, and photos. Any listing content entered on the VRBO dashboard will be overwritten by the feed.

Can I use iCal and VRBO real-time on the same account?

Yes, you can use both VRBO  iCal and VRBO real-time in the same Host account, however, they need to be used in separate listings. Once you have switched a listing to HomeAway real-time, your iCal connection will be automatically removed. 

If you wish to go back to iCal you need to disable the real-time connection first and enable the iCal connection.

How are bookings handled by VRBO real-time?

VRBO is currently a two-way connection. All VRBO bookings will be instantly bookable via the ResOnline connection. Payment needs to be taken via the property, as per their booking policies at the time of booking. Cancellations need to be directly handled by the property. For further details on VRBO Bookings & Cancellation process please refer to the Connection Guide.

If you receive and booking inquiries,  you receive by travellers should be managed manually following your current process.

Once your integration is live and you have an integration support question please contact VRBO Integration support team

I have less than 5 listings, can I connect?

Yes, you may connect regardless of where you are from. VRBO allows single listings in  Australia/APAC region. You can also list a single listing internationally including the European region.